![]() And as information security leaders warned, that free-for-all left the company wide open to “internal threat actors” while simultaneously making it inordinately difficult to track where all of Amazon's data was flowing. It was, as former Amazon chief information security officer Gary Gagnon calls it, a “free-for-all” of internal access to customer information. In the name of speedy customer service, unbridled growth, and rapid-fire “invention on behalf of customers”-in the name of delighting you-Amazon had given broad swathes of its global workforce extraordinary latitude to tap into customer data at will. “The question is, what shape will that law take?” Sitting in front of the senator, ready to help answer that question, were representatives from two telecom firms, Apple, Google, Twitter, and Amazon. “The question is no longer whether we need a federal law to protect consumers' privacy,” he declared. Now Congress, Thune said, was poised to write regulations of its own. To prevent abuses like these, the European Union and the state of California had both passed sweeping new data privacy regulations. And it had been six months since Facebook was engulfed in scandal over Cambridge Analytica, a political intelligence firm that had managed to harvest private information from up to 87 million Facebook users for a seemingly Bond-villainesque psychographic scheme to help put Donald Trump in the White House. It had been 12 months since the news broke that an eminently preventable breach at the credit agency Equifax had claimed the names, social security numbers, and other sensitive credentials of more than 145 million Americans. ![]() Subscribe to Reveal's newsletter to get its next investigation emailed directly to you.Ĭommittee chair John Thune, of South Dakota, gaveled the hearing to order, then began listing events from the past year that had shown how an economy built on data can go luridly wrong. This story is a collaboration with Reveal from The Center For Investigative Reporting.
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